What is AITSM ?
According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.
“AITSM is not an acronym; rather, it is an initialism. It is a concept that refers to the application of context, advice, actions and interfaces of AI, automation and big data on ITSM tools and optimized practices to improve the overall effectiveness, efficiency and error reduction for I&O staff.”