Are you still sitting on the fence, whether to move towards conversational IT or chatbots for your IT services? Here we list out the five most common scenarios or use cases, you can implement conversational IT with immense value, at the start itself.
Automation is a powerful buzzword. However, the true value of implementing automation depends upon identifying the correct use cases may it be in business processes or IT processes. Some simple questions should be addressed first, which can eventually become the driving factors for starting the automation journey.
Customer Satisfaction is paramount for any IT service management organization. However there are plethora of metrics, but a few which are key to customer happiness and satisfaction. Here we discuss 7 such metrics to track and achieve customer delight.