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AITSM Co-Op Articles
7 Important Metrics To Measure & Improve Customer Happiness
Customer Satisfaction is paramount for any IT service management organization. However there are plethora of metrics, but a few which are key to customer happiness and satisfaction. Here we discuss 7 such metrics to track and achieve customer delight.
What You Need To Know Before Investing In Virtual Support Agents
While there are many general purpose AI-powered systems like IBM Watson or MS LUIS available in the market, these have to be exhaustively trained in IT management before they can be used in a service desk environment. Additionally, these systems will also need to be trained periodically to keep the systems up-to-date. General-purpose AI platform might require a large time investment to train and fulfill the complex IT service desk deliverables.
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