Learn and Grow - AITSM Show

Featured Podcast Interview with Juzer Saifee
 

What are the visible signs when you absolutely need digital service management? So far, IT decision-makers often ignore or delay the critical decision to move towards digital ITSM tools and platforms to manage the IT services and processes.

When would you know it is the right time to go ahead with the digital ITSM toolset? How to identify need? How to go about implementing it? What Challenges that companies and consultant can face?

We asked it from Juzer Saifee, Account Manager IT Solutions at Vyom Labs. Don’t miss the valuable tips & best practices from Juzer, an ITSM practitioner brimming with passion and enthusiasm.

"There are many burning signs or warning indicators decision-makers fail to see. Now if you see even four or five of these 13 signs in your service management, it is time to move towards a digital ITSM toolset”

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Is it time to create a space for Conversational AI in customer service?
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Events

Service Management 2022 Conference, March 29-30 Australia
The wait is almost over. Propel the annual service management conference at the Hilton Brisbane to explore how we evolved through times of crisis.  Also, learn the new normal and how we stride into the future of the next normal with the Australian ITSM industry with innovation and insight.
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The Service Desk And IT Support Show, May 11-12, 2022 ExCel London
As new technology transforms service desk and customer experience, its a must for IT organizations to find the latest tools and revolutionize their business process. So get ready to eavesdrop on this informative show where we will talk about how to speed up AI, automation, customer, employee experience, and others.
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Webinars

The Service Management Benchmark for IT leaders
With digital transformation, the IT industry is moving from automation to providing a delightful employee and customer experience. To learn more about key metrics are required to measure service desk excellence and how peers across industry and platform perform, dive into this webinar to become the “Always On” and “Unstoppable.” force of your business.

AITSM Community Updates

Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now! 

Here is the limited preview of insightful and interesting Q&A going on AITSM topics. 

• Structured Problem-Solving Frameworks: Which one(s) do you use?

Ashish: The Kepner Tregoe Problem Analysis process (KTPA) for evidence/data-based IT problems. 1. State the right problem, not a symptom...Read More

• Which is the best ITSM tool?

Juzer: For me; IT Service Management Platform that supports all service management capabilities and  preconfigured or out-of-the-box SIAM/ESM capabilities and easy...Read More

• Which ITSM tool you use? Share Three Best Features & Wish The Features it Should Have

Ashwin: I wish, one feature should be there like process automation in ITSM integrated with...Read more
Aslam: We use ServiceNow as flexible to mold for any business function...Read More
Kishore: We are using ServiceNow because of benefits like Better visibility of IT service issues and available solutions...Read More

A community for those who ♥ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.