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Featured Special Bytes with Seema Kothari 

4 Key Integrations Required For IT Process Automation - The Most Important Features To Decide Your Hyper-Automation Platform

Let's face it. Choosing your hyper-automation platform (not just RPA) is like settling down for a long-term relationship, journey, and commitment. The setbacks are ahead if you don't deliberate on essential integrations and features before investing.

In this Special Bytes episode, Our guest Seema Kothari talks about four desirable integrations required for IT process Automation and the most important features before you select a hyper-automation platform to scale and manage your automation.

Don't miss the end where she shares the critical features to ensure before you go for a hyper-automation platform.

"An automation platform should be easy to learn and use with no-code or low-code automation, workflow creation, or advanced scripting options if necessary. Preferably go for a hyper-automation platform, which includes capabilities for RPA that is GUI or desktop automation, ITPA that is IT process automation, cognitive tools for AI and chatbots, and data processing and flow capability. Ready integration actions or REST client to access REST APIs."

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• Your Experiments With Problem Solving & Problem Management?

Aslam: It was a usual day for support to get high volume of tickets after a major upgrade or instant patch. Upgrade sometimes disturb the existing customization done in customer environment...Read More

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• What is one or more things ITSM Industry STOP doing?

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Ashish: Best practices work along with the context. What worked for one organization may not work for another. What is crucial in one organization may not be as critical in another.…Read More

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