Learn and Grow - AITSM Show 

Featured Podcast Interview with Sapna Gupta  

A Productive Rant About Automation (Part-1) 

"I can see there's a myth about the Automation. Once we do it, it should do some magic. And to be frank, I think we have to really understand - How we can change the thought process, the way of working and then bring the automation to enable that working model." - Says Sapna Gupta, our esteemed women thought leader and guest on the AITSM show.  

Sapna Gupta is Infra Automation Advisor at Global IT Automation CoE, Cargill, having 20+ years of experience.  

She put forth interesting analogies and forthright explanations to understand the anatomy of Infrastructure Automation. What are the most pervasive problems & biggest challenges? How to use Conversational IT/AI and Automation to get faster resolutions? (More insights and exploration in the next part or the following episode) 

From her plenty of examples, enthusiastic spirit, and point-by-point conversation from 20+ years of rich experience, we'd learn a lot from her.  

Don't miss the end, where she connects a relatable example of LinkedIn connections to reinforce an effortless future state. 

"Do we really make efforts to maintain our LinkedIn? Not really. It just happens. Make it so seamless that people are literally not putting the effort, but it is just happening. In the IT environment, all the different devices are connected to each other in CMDB, we can use conversational AI or automation." 

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