AITSM Co-Op Newsletter : Week 15: 28 June 2022

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Preview : AITSM Co-Op Newsletter – Week 15

AITSM Co-Op Newsletter – Week 15

Learn and Grow - AITSM Show

Featured Special Bytes with Dr. Amruta Hiwarkar

The Secrets Of Customer Success & Happiness (Part-1) - 7 Important Metrics To Measure & Improve Customer Happiness

“Service management KPIs are all looking good. The dashboards are green, but customers may be still unhappy. It shows whether you are measuring the wrong things or analyzing with the wrong lens.”

In this Special Bytes episode, our guest Dr. Amruta Hiwarkar talks about seven important metrics to measure and improve customer happiness.

Don't miss the part where she discusses the evil watermelon effect and how it impacts the happiness of customers.

"The primary aim of service management is to delight customers and users, meet business expectations, and enable the IT organization to progress its vision and mission. if your customers are unhappy, then metrics do not matter, as simple as it is."

Latest News & Trends

5 Ways to Reduce Compliance Costs with AI and Automation

As per Deloitte compliance costs for banking have increased by 60%. To drive efficiency AI and automation can be the game-changer for the banking industry. Go through this blog and learn how AI and Automation can reduce compliance costs with AI and Automation.

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5 Ways to Reduce Compliance Costs with AI and Automation

Reducing ‘work of work” with AI and Automation?

Do you know global spending on AI will double over four years reaching $110 billion in 2024? AI and automation are the keys to unlocking flexible work ethics and a delightful customer experience. Want to reduce workload and gain productivity? Read this insightful blog to learn how AI and automation drive efficiency.

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Why organizations must consider Intelligent Automation over Robotic Process Automation?

Despite the technological advancements, RPA falls short due to its limited capacity to automate business processes. But, including AI can transform the RPA into Intelligent Automation. Catch this blog to discover why organizations must consider AI to make RPA more efficient.

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Why organizations must consider Intelligent Automation over Robotic Process Automation?

Events

Becoming a capabilities-based organization, 6 July 2022

As the world becomes more digital, IT organizations are driving towards more digitized infrastructure, software, and services to be more responsive to customers’ expectations. Want to become a capabilities-based organization? Get a chance to meet CIOs and IT leaders to create a digital transformation ecosystem your organization needs.

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Becoming a capabilities-based organization, 6 July 2022

Healthcare IT Expert Hub, Norton Park Hotel, 12-13 July 2022

Irrespective of industries, customer experience is imperative to scale. And for healthcare organizations, its is must be to be in sync with technology to create performance management and other services. Do visit this webinar to learn more on how to create healthcare for the future.

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World AI Show, Malaysia, 13 July 2022

Looking forward to entering the world of AI? Eavesdrop on this insightful event at the World AI show 2022 to meet top technology leaders and learn how to create an AI ecosystem throughout the organization.

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Webinars

The Hottest Trends in Enterprise Service Management, Jul 14, 2022

Struggling to transform your service management operations due to a lack of knowledge? Reimagining your service management operations using technology integration is a must to scale the business process. Eavesdrop on this informative webinar to get the latest trends, challenges, and best practices to deliver a modern intuitive multichannel experience for both customers and employees as well.

Register Now