AITSM Co-Op Newsletter – Week 16 |
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Learn and Grow - AITSM Show
Featured Special Bytes with Beena Dhage What The Future of The Service Desk Looks Like?
"With employees today working in diverse locations, IT service desks became flooded by calls as the volumes skyrocketed. Service tickets zoomed to unmanageable levels. IT service desks had to pivot from being reactive to proactively providing tools to help employees help themselves."
In this Special Bytes episode, our guest Beena Dhage talks about what the next-gen service desk or future of it looks like. Beena is working as a Service Management Delivery Head for the Remedy Force Practice at Vyom Labs.
She discusses How Automation Can Help an Overwhelmed Service Desk and How to Create Delightful Employee & Customer Experiences (DECx)? Don't miss the part where she discusses the three key factors to get started with an automated service desk quickly and efficiently.
"The biggest challenge to adopting an automated service desk is that it requires an organizational change from employees who normally reach for the phone as soon as trouble hits. This behavior can make or break the enterprise-wide adoption of the service desk. If the service desk genuinely helps the users by serving up carefully curated FAQs, that address the user's issues instead of throwing up irrelevant artifacts, then users tend to adopt."
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IT Service Management: How IT Tools and Practices are Evolving?
As per Forbes, 57% of respondents said that IT service management is vital for their digital transformation. From speed to convenience, IT service management needs to be evolved to make it more efficient. Discover this article to learn more about how IT service management is evolving with the latest technologies.
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| How to Tackle Advanced IT Automation Projects: A 3-Step Plan
The best place to start your automation project is to automate repetitive and low-skill tasks such as password reset, account creation, and backups. But, what next? To make it more efficient it is important to advance IT automation projects. Want to learn how to make it happen? Catch our insightful read to take your IT automation project to a new level. Read Now |
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High-Velocity IT: A Fad or The Future?
While software delivery has adopted an agile mindset, the operations side has not. We are only as good as the weakest link. A central integration platform with ready plug-ins to the ever-growing landscape of tools across the enterprise is necessary for the next-gen enterprise. Game on.
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Digital transformation Summit, Singapore, 14 July 2022
Is digital transformation on your mind? Then do not miss the chance to attend the digital transformation summit 2022 to meet 3500+ digital leaders, and multiple speakers and sponsors to get the best and quickest way to kick start the digital transformation journey.
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| Intelligent Automation Select Chicago July 25-27, 2022
Scaling automation is tough but with the right strategies, your enterprises can embrace automation with an end-to-end process. Want to embark on the journey of intelligent automation? Go grab your seat for IA select virtual event and get a part in a panel discussion, speakers, and technology leaders to learn the intelligent automation game.
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IA Network Low Code Automation APAC, July 26, 2022 It's a hyper-digital era and keeping technology as per the trends is imperative to scale. Catch this webinar to discover how to go from RPA to hyperautomation using a combination of technology, tools, and strategies like low code, RPA, and AI.
Register Now |
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Build a unified digital enterprise with Hyperautomation, August 4, 2022
It's a hyper-digital era and keeping technology as per the trends is imperative to scale. Catch this webinar to discover how to go from RPA to hyperautomation using a combination of technology, tools, and strategies like low code, RPA, and AI.
Register Now |
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Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now! Like generously, answer polls and questions in seconds. Here is the limited preview of insightful and interesting Q&A going on AITSM topics.
Aman: We use continual improvement in ITIL but continuous integration in DevOps. Both are different....Read More -
What are the Key Changes in ITIL V4 Vs ITIL V3?
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What’s one or more things, the Automation industry should STOP doing?
Read 4 Replies AITSM experts Here Answer Questions Like: Be the one! |
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