Learn and Grow - AITSM Show 

Featured Special Bytes with Beena Dhage 

What The Future of The Service Desk Looks Like? 

"With employees today working in diverse locations, IT service desks became flooded by calls as the volumes skyrocketed. Service tickets zoomed to unmanageable levels. IT service desks had to pivot from being reactive to proactively providing tools to help employees help themselves."

In this Special Bytes episode, our guest Beena Dhage talks about what the next-gen service desk or future of it looks like. Beena is working as a Service Management Delivery Head for the Remedy Force Practice at Vyom Labs. 

She discusses How Automation Can Help an Overwhelmed Service Desk and How to Create Delightful Employee & Customer Experiences (DECx)?

Don't miss the part where she discusses the three key factors to get started with an automated service desk quickly and efficiently.

"The biggest challenge to adopting an automated service desk is that it requires an organizational change from employees who normally reach for the phone as soon as trouble hits. This behavior can make or break the enterprise-wide adoption of the service desk. If the service desk genuinely helps the users by serving up carefully curated FAQs, that address the user's issues instead of throwing up irrelevant artifacts, then users tend to adopt."

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It's a hyper-digital era and keeping technology as per the trends is imperative to scale. Catch this webinar to discover how to go from RPA to hyperautomation using a combination of technology, tools, and strategies like low code, RPA, and AI.  

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