Learn and Grow - AITSM Show 

Featured Special Bytes with Jincy Oommen 

What The Future of RPA Looks Like? 

“Early RPA vendors offered a full suite of bells and whistles, expecting customers to automate all their processes within their company. But in the wake of the pandemic, the market expressed a bite-sized appetite instead of the whole buffet. This is where RPA as a service (RPAaaS) comes to the forefront. Being a cloud-first resource, it has none of the transition issues that on-premise platforms have, making the service bite-sized, flexible and scalable. With no prohibitive license costs, no infrastructure costs, and no restrictive lock-ins, RPAaaS has become a convenient tool of choice in an enterprise's automation strategy.”

In this Special Bytes episode, our guest Jincy Oommen talks about what the next-gen RPA platform or future of it looks like. Jincy is working as a Solution Consultant at AutomationEdge.

She discusses What To Consider Before You Go For RPAaaS (RPA As A Service) and How To Get Started With RPAaaS? What is the best use case to pilot first for IT service desks?

Don't miss the part where she discusses the three additional things to consider before getting started with RPAaaS, as well as how RPAaaS can take advantage of the shortcomings of RPA.

"Typically, processes span multiple systems and departments. Choosing an RPA platform that integrates with systems — both current and in the planned future — would expand the scope of the processes that could be automated across the enterprise. The quiet costs of integrations have surprised many an RPA customer. It helps to be mindful of the total cost of ownership (TCO) of the implementation.”

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