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Here is the limited preview of insightful and interesting Q&A going on AITSM topics.
Ashish: One of the healthcare providers handling patient-centric care was overwhelmed with scheduling the massive volume of patient visits. Despite the data being available systems, scheduling the appointments resulted in delays due to frequent changes, high volume, limited-service availability, tremendous manual efforts and human errors. Bot processed thousands of patient visits quickly with little manual intervention. (70% reduction in manual efforts) Read More
Kishore: In one of Leading Banks automated vendor payment in their system. Bot is scanning all vendor invoices and prepare data in system…Read More
Susan: There is often some confusion about how SIAM and IT service management interact. Does SIAM replace (for example) ITIL processes and procedures? The answer here is…Read More
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- What Are the Differences Between Incident vs Request?
Ashish: ITIL v3 defines an incident as ‘an unplanned interruption to an IT service or reduction in the quality of an IT service....Read More
Aman: A never ending dilemma;) What do you think?