Learn and Grow With AITSM Show

Five Sureshot Use Cases For Conversational IT

Are you still sitting on the fence, about whether to move towards conversational IT or chatbots for your IT services? Here, we list out the five most common scenarios or use cases, which you can implement conversational IT with immense value, at the start itself.

In this Special Bytes episode, our guest Varada Bhanage talks about Five Sureshot Use Cases For Conversational IT. Varada is working as a Solution Sales Manager at Vyom Labs.

She discusses How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences (DECx)?

Don't miss the part where she discusses about Natural Language Processing (NLP), AI and Automation to implement smarter ticket handling and handoffs via Conversational IT.

Latest News & Trends

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Conversational CX is helping businesses unlock the door to growth

With increased service tickets, the adoption of conversational chatbots is also increasing to create a delightful customer experience. Discover more through this article to know about how conversational AI is unlocking business opportunities for organizations.
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What is a chatbot? Everything you need to Know

In the digital world, customers expect convenience 24/7. And to make this possible chatbot is a viable option to provide an easy and inexpensive way to add an automated video chat feature for your customers. Read this blog to know more about what is a chatbot and how you can use them for business growth. 
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Events

Predictive Analysis & Process Automation- Future Proof Your IT service. 3 Aug 2022

2022 is the year of data and automation? Want to gain a quick automation win with IT process automation? Catch this event to more about how future-proof IT service utilizes predictive analysis and process automation.

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Build a unified Digital Enterprise with Hyperautomation, 4 Aug 2022
Struggling to understand why Hyperautomaion is important to build a digital enterprise? Then wait is over. Go through this insightful event to learn how to create a unified approach with hyper-automation for future-ready enterprises.

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IA- Developing Sustainable Sustainable process for improved operations, 16 Aug 2022

The time has arrived. With process mining organizations are empowered to optimize, simplify, and develop sustainable processes to support improved operations. Do not miss the event to learn about how to develop a sustainable process for improved efficiency.  

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AITSM Community Updates

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Here is the limited preview of insightful and interesting Q&A going on AITSM topics.

• The Automation Case Study You’ll Never Forget & Lessons Learned

Ashish: One of the healthcare providers handling patient-centric care was overwhelmed with scheduling the massive volume of patient visits. Despite the data being available systems, scheduling the appointments resulted in delays due to frequent changes, high volume, limited-service availability, tremendous manual efforts and human errors. Bot processed thousands of patient visits quickly with little manual intervention. (70% reduction in manual efforts) Read More

Kishore: In one of Leading Banks automated vendor payment in their system. Bot is scanning all vendor invoices and prepare data in system…Read More 

• What is Services Integration and Management (SIAM)? How It Is Different Or Similar Than ITSM?

Susan: There is often some confusion about how SIAM and IT service management interact. Does SIAM replace (for example) ITIL processes and procedures? The answer here is…Read More

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• What Are the Differences Between Incident vs Request?

Ashish: ITIL v3 defines an incident as ‘an unplanned interruption to an IT service or reduction in the quality of an IT service....Read More

Aman: A never ending dilemma;) What do you think?

AITSM experts Here Answer Questions Like: Be the one!

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