AITSM Co-Op Newsletter – Week 2 |
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Learn and Grow - AITSM Show
Featured Podcast Interview With Girish Gadage Automation always starts with zeal but dies out after a few months because either they don't see enough value in it or lots of effort/rework is needed to move the needle. We'd our pertinent questions like - In Automation, What Are the Important Things to Look For & What Is Not? How To Get More Value Out of Automation? How To Make a Good Automation Initiative Even Better?
We asked it from Girish Gadage, Global Head, Tooling & Architectures at ATOS. With plenty of examples and anecdotes from his rich and diverse career, we'd learn a lot from him.
Don't miss the unique set of five tips shared from the rich experience by Girish to make a good automation initiative better or even the best.
"The best way of doing automation is to define a business objective first. What do you want to achieve from automation? Then you look at the technologies on hand. Don't go out of the way, just because some technology is the leading technology in the market." |
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Strategies for CIOs to combat IT Service management challenges
Lack of communication and failure to effectively monitor issues hurts the ability of CIOS to describe the actual value of ITSM to the business. Read more on here to combat IT service management challenges while avoiding unnecessary costs. Read more |
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How do human connection and automation come together to create CX?Struggling to strike a balance between streamlined and high-touch customer experience? Creating a connection between humans and automation lets you stay competitive and scale quickly. But, how to leverage automation to maintain a relationship with customers? Catch our latest article here and learn why organizations need automation and real-time human interactions.
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Is it time to consider Conversational IT for your IT help desk?
“IT automation is not enough,” said Uday Birjadar in his latest Forbes council post. From sifting through phone calls and emails to handling mundane activities, the service desk agent goes through the frustration and ruined customer experience. Hence, it's high time to enter into the Conversational IT space. For an in-depth look at Conversational IT, see the latest article by Uday Birajdar.
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Support World Live, Sunday, May 15-20, 2022 Las Vegas
Want to stay ahead of the curve and learn more about the latest trends in support and service management? With a special keynote from various industry leaders, the HDI conference at Las Vegas is to educate and entertain you. So, what’s stopping you? Get ready for training, workshops, networking, events, and more here.
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| Pink 2022, IT Service Management Conference & Exhibition, June 19-22,2022, Bellagio, Las Vegas
The day is not far away. Book your seat for the world’s premier IT service management event. ITIL, DevOps, Business Relationship Management, IT leadership, & culture, Pink2022 has it all.
Register now |
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AI Service Automation: ITSM And ITOps Convergence Wednesday, 30 March 2022
Want to improve speed and effectiveness of IT service to the enterprise, but struggling to figure out how? Grab your seat and catch this latest webinar represented by EMA that will showcase the critical findings of AI-powered automation based on the recent study of 400+global IT professionals. Register Now |
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| Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now!
Here is the limited preview of insightful and interesting Q&A going on AITSM topics.
Aman: First Contact Resolution (FCR) rate is the percentage of issues resolved during the first call itself, hence eliminating further calls or conversations on the issue. Read More
Ashish: SLA breach rate, a service level agreement (SLA) breach rate is the % of tickets that have broken an SLA… Read More Read 18 replies
Aslam: The aim of VeriSM is to provide a structured approach to combining value from multiple frameworks to different organizational departments...Read More
Aman: I think the best RPA feature needed is Ease...Read More
Kishore: I think that one of the best RPA features is Seamless Integration...Read More
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A community for those who ♥ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area. |
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