The Secrets of Success in RPA Initiatives (Part-1)
Featured Special Bytes with Jincy Oommen
“So many automation initiatives do not meet their objectives and deliver on their promised ROI. Organizations aren't maximizing their returns from hyper-automation because automation teams aren't focusing on the right metrics”
In this Special Bytes episode, our guest Jincy Oommen talks about The Most Important Topic, Measuring the Right Metrics in RPA Initiatives. Jincy is working as a Solution Consultant at AutomationEdge.
She discusses 7 Key Metrics to Measure & Improve RPA Initiatives and How to Measure ROI, Delightful Employee & Customer Experiences (DECx)?
Don't miss the part where she discusses about the formula for calculating Return on Investment (ROI).
“The most important metric that automation initiatives fail to measure is DECx - Delightful Employee & Customer Experience. Automation is not meaningful until it changes the experience positively.”
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