AITSM Co-Op Newsletter : Week 21: 9 August 2022

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Preview : AITSM Co-Op Newsletter – Week 21

AITSM Co-Op Newsletter – Week 21

Learn and Grow With AITSM Show

The Secrets of Customer Success & Happiness (Part-2)

Featured Special Bytes with Dr. Amruta Hiwarkar

“Each time a customer started a conversation outside specs, the confused chatbot came back by saying, "Sorry, I do not understand.". Earlier chatbots were not equipped to handle a two-way conversation. The miserable front-end chatbot has been guilty of many annoying phone calls.”

In this Special Bytes episode, our guest Dr. Amruta Hiwarkar talks about the first step towards customer engagement and success. Yes, it is about the front-end experience, the chatbot. Dr. Amruta is working as a Customer Success Manager at AutomationEdge.

She discusses 5 Key Factors for A Successful Front-End Experience with Chatbot and How to Ensure Delightful Employee & Customer Experiences (DECx)?

Don't miss the part where she discusses about 4 steps to get a head start to design & implement chatbot successfully.

“We expect chatbots to execute actions. No one needs zigzag instructions on how to click yet another link to get their queries answered. The Delightful Employee and Customer Experiences (DECx) involve many touchpoints and steps. But, getting the first step right sets the tone for the next interaction.”

Latest News & Trends

How AI and automation are dominating the business world today?

From making processes faster to increasing safety for workers, AI and automation are accelerating the path of digital transformation for all industries. Read our latest blog on why AI and automation are the keys to transforming business operations.

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How AI and automation are dominating the business world today?

The Future of Artificial Intelligence

As per Grandview research, AI will grow at a compound annual rate of 38.1% annually from 2022 to 2030. From offering end-to-end automation to transforming user experience, AI’s growing influence is accelerating. Discover more on this blog to learn more about the future of Artificial Intelligence.
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Robotic Process Automation- What you need to know

As per Forester research, the RPA market will hit $6.5 billion by 2025. RPA is a small part of larger AI automation that is helping the organization transform business activity. Go through this blog to learn more about RPA and its benefits.
Read Blog

Events

SDIMX 2022, 22-26 August, America

The wait is over. Strengthening decision-making in the IT business processes is the key to scaling ROI. Discover more about how to optimize resources for better business outcomes and ROI in this insightful event.

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AI, The Future of Data Analytics, 13-14 Sep 2022
Chief data officers have an extraordinary power to unlock the power of data for strengthening their enterprise data assets, and digital transformation. To know more about how data affects digital transformation growth, catch this event for maximizing data opportunity.

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Intelligent Automation, Workflow APAC, Sep 2022

Struggling to optimize workflow automation across your organization? Eavesdrop to this insightful event for a better understanding of how streamlined workflow helps in automating repetitive and manual tasks and increases overall efficiency.

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Intelligent Automation, Workflow APAC, Sep 2022

Webinar

ZenDesk - The Next Chapter, 16 August 2022

Struggling to create an efficient customer experience across your organization? Don’t miss the chance to discover how ZenDesk can help your organization in adapting technology changes and meet customer expectations.

Register Now