Featured Special Bytes with Dr. Amruta Hiwarkar
“Each time a customer started a conversation outside specs, the confused chatbot came back by saying, "Sorry, I do not understand.". Earlier chatbots were not equipped to handle a two-way conversation. The miserable front-end chatbot has been guilty of many annoying phone calls.”
In this Special Bytes episode, our guest Dr. Amruta Hiwarkar talks about the first step towards customer engagement and success. Yes, it is about the front-end experience, the chatbot. Dr. Amruta is working as a Customer Success Manager at AutomationEdge.
She discusses 5 Key Factors for A Successful Front-End Experience with Chatbot and How to Ensure Delightful Employee & Customer Experiences (DECx)?
Don't miss the part where she discusses about 4 steps to get a head start to design & implement chatbot successfully.
“We expect chatbots to execute actions. No one needs zigzag instructions on how to click yet another link to get their queries answered. The Delightful Employee and Customer Experiences (DECx) involve many touchpoints and steps. But, getting the first step right sets the tone for the next interaction.”