AITSM Co-Op Newsletter : Week 22: 16 August 2022

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Preview : AITSM Co-Op Newsletter – Week 22

AITSM Co-Op Newsletter – Week 22

Learn and Grow With AITSM Show

Everything You Need to Know About Virtual Support Agents (VSAs)

Featured Special Bytes with Jincy Oommen

“VSAs are not just a chatbot. A chatbot uses rules-based algorithms to answer questions, while a virtual support assistant integrates with an organization's existing systems to fulfil employee tasks. Backed by AI and conversational capabilities, VSAs understand context, user preferences and sentiments.”

In this Special Bytes episode, our guest Jincy Oommen talks about virtual support agents, a.k.a. VSAs, for better and faster resolutions of tickets and improving customer happiness. Jincy is working as a Solution Consultant at AutomationEdge.

She discusses 3 Key Factors Which Can Make or Break It and How to Ensure Delightful Employee & Customer Experiences (DECx)?

Don't miss the part where she discusses Why General-Purpose AI May Not Be The Answer and What to look for when choosing a VSA partner?

“VSAs require a shift in the culture where the knee-jerk response is to pick up the phone or send off an email after running into an IT glitch. VSAs can help employees help themselves and allow a company to evolve and transform digitally.”

Latest News & Trends

Hybrid and remote work scenarios are here to stay

Do you know hybrid and remote work scenarios add 21% greater profitability with better employee experience? Read this article to know how hybrid and remote work is here to transform the remote work scenarios.

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Hybrid and remote work scenarios are here to stay

Automation of IT infrastructure support activities to increase user productivity

Businesses are embracing automation to maintain and enhance user experience. And to make it more efficient, end-to-end automation is the key to creating a delightful workplace experience. Read our article to know more about how automation supports business processes for increased productivity.
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Is Robotic Process Automation the next big thing in automation?

As per Mckinsey, 66% of organizations have automated one or more functions all across their organization. Considering the time and effort involved in manual efforts have paced the automation implementation. Read this insightful blog to learn why RPA is the next big thing in automation.
Read Blog

Events

Intelligent Automation 2022, berlin, Germany

Scaled up automation, but unaware of what to do next? There is a lot out there that comes after RPA. Get more information on how the combination of technologies and a Hyperatuomation approach creates end-to-end automation platform for better scalability.

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Intelligent Automation 2022, berlin, Germany

Omnichannel: The Ultimate Shift Left, 17 Nov, 2022
Seamless experience across multiple customer services is necessary to create a significant customer experience. Get more on how to create an omnichannel experience to better position your service and create faster resolution.

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BI: How to Get Most From Data, 20 Oct 2022

Are you looking for business intelligence for creating better data decisions? The wait is over. Join this insightful event to discover how data helps in offering real-time data-driven decisions and getting deep insights for better service performance

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BI: How to Get Most From Data, 20 Oct 2022

Webinar

BMC, Smart AIOPs, 8 Sep 2022

Intelligent automation is the new wave of predicting outcomes and optimizing resources. Leverage this chance through BMC to know more about how utilizing BMC can help your organization in reducing service costs and adapting to changes.

Register Now