Featured Special Bytes with Jincy Oommen
“VSAs are not just a chatbot. A chatbot uses rules-based algorithms to answer questions, while a virtual support assistant integrates with an organization's existing systems to fulfil employee tasks. Backed by AI and conversational capabilities, VSAs understand context, user preferences and sentiments.”
In this Special Bytes episode, our guest Jincy Oommen talks about virtual support agents, a.k.a. VSAs, for better and faster resolutions of tickets and improving customer happiness. Jincy is working as a Solution Consultant at AutomationEdge.
She discusses 3 Key Factors Which Can Make or Break It and How to Ensure Delightful Employee & Customer Experiences (DECx)?
Don't miss the part where she discusses Why General-Purpose AI May Not Be The Answer and What to look for when choosing a VSA partner?
“VSAs require a shift in the culture where the knee-jerk response is to pick up the phone or send off an email after running into an IT glitch. VSAs can help employees help themselves and allow a company to evolve and transform digitally.”