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How Did My Grandmother Teach Me ITIL?

Featured Special Bytes with Ivor Macfarlane

“My grandmother taught me precisely the concepts behind the ITIL guiding principles that we teach today. It was something I thought about while teaching ITIL. Why was I so comfortable talking about it? It is because my grandmother put these ideas in my head 60 years ago." - Ivor Macfarlane, our honourable guest on the AITSM show, discusses how his grandmother taught him ITIL.

With a wealth of experience spanning over four to five decades, Ivor is a seasoned ITSM specialist.

In just eight minutes, he demystified seven guiding principles of ITIL and spoke about technical debt, microservices, containers and agile.

We'd learn a lot from him with plenty of analogies, anecdotes, nostalgic moments, interesting quotes from his rich experience, simplicity, and the wisdom of his grandmother.

Don’t miss the end, where he shares a great piece of advice with unique pearls of wisdom for IT professionals.

This talk is a treasure-trove for the quotes like these throughout. We would continue to share and cherish them later too:)

"Don't bite off more than you can chew. If we are putting sugar in our tea or making squash, you can always put more in later, but you can't take it out."

"Two heads are better than one, even if one of them's a sheep's head. And that means we need to collaborate with people who are not like us. Collaboration is not about finding people who are exactly like us and working together, but finding people who are different from us with different skills that we can work alongside. And then we get one plus one, meaning much more than two or the other way around if you just collaborate with people like yourself, one plus one equals one."

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