AITSM Co-Op Newsletter : Week 25: 13 September 2022

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Preview : AITSM Co-Op Newsletter – Week 25

AITSM Co-Op Newsletter – Week 25

Learn and Grow With AITSM Show

Everything About Service Integration & Management (SIAM)

Featured Interview with Claire Agutter – Part 1

" And these problems just bounce around because nobody actually wants to take ownership of something that's difficult. Whereas if you switch to working in the SIAM way, you have that service integrator responsible for pulling people together and saying, look, this isn't about blame. It's not about penalties. It's about the fact that the customer isn't getting what they need and how do we collectively address that?" - Says Claire Agutter, one of the 50 Most Influential Women in Tech, 25 Top HDI Thought Leaders and our esteemed guest on the AITSM show.

Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.

She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build a Culture of Responsibility & Accountability?

We'd learn a lot from her plenty of examples, values, principles, and point-by-point discussion from 20+ years of rich experience.

Don't miss the end of part 1 (this), where she ties everything back to culture and business value perspective.

In the next part, we will deep dive into the SIAM model, i.e., layers, roles (especially service integrators), dynamics, big bang or phased approach, integration and automation.

"And sometimes what you see is actually we're managing the external suppliers nicely because we've got contracts and targets. And then you've got these internal teams who are a kind of just doing whatever they want because there are no contracts are no target. So, what we're doing is looking holistically across the service and managing everybody who's involved. So maybe a slightly different style with the internal teams. It's perhaps more about, the persuasion and building some informal agreements."

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Events

Intelligent Automation Excellence, October 25-26, 2022, San Diego, California

The day has arrived to meet the senior intelligent automation and transformation executives for getting a keynote session on Intelligent automation and its impact all across the organization. Make sure you don’t miss the chance.

Register Now

Intelligent Automation Excellence, October 25-26, 2022, San Diego, California

How to Get The Most From Your Data? October 20, 2022
Are you looking to make smarter data-driven decisions for your service desk during business intelligence? Then this event is must attend to find out more about how to use real-time data for better decision-making and timely strategic actions.

Register Now

Omnichannel- The Ultimate Shift Left, November 17, 2022

As per Gartner, most service desk leaders ask “ How to create seamless customer experience across the organization? The answer is simple- Create an omnichannel support environment. Learn more through the event on how to create a seamless customer resolution journey at reduced cost and digital customer support.

Register Now

Omnichannel- The Ultimate Shift Left, November 17, 2022

Webinar

IT Automation 101- Understanding How ITAutomation Can Help Your Enterprise, Sep 21, 2022

Struggling to embark on the journey of digitaltransformation? Don’t miss the opportunity to attend this webinar and learn howto create a digital experience for employees and customers all across your ITorganization.

Register Now