Featured Interview with Claire Agutter – Part 2
"You can accelerate progress by bringing in people with experience, for example, contracts in a SIAM model. You can include essential things, like collaboration agreements, that help encourage your service providers to integrate. Unless you've done SIAM implementation before, you won't know about those. Instead, if you bring somebody with experience in, they can prevent you from making mistakes that cost you time and money. "- Says Claire Agutter, one of the 50 Most Influential Women in Tech, 25 Top HDI Thought Leaders and our esteemed guest on the AITSM show.
Claire is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part 2 of 4, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, selecting a big bang or phased approach.
How Do We Go About Implementing SIAM? What Is the Role of Integration & Automation?
We'd learn a lot from her plenty of examples, values, principles, and point-by-point discussion from 20+ years of rich experience.
Don't miss the end, where she explains automation to get things done better, faster, and more efficiently, which can be a crucial part of the service integrator role.
"Automation can have enormous benefits in a SIAM environment since we can look at where we have opportunities to automate these end-to-end processes spanning across service providers. And RPA techniques to get things done better, faster, and more efficiently can be a crucial part of the service integrator role."
In the next two parts (upcoming), she will explain the process frameworks (like ITIL, COBIT, and VeriSM) and the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech and insightful answers to the question asked by our community audience.
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