Featured Interview with Claire Agutter – Part 3
"With or without SIAM, you may end up with a unique operating model that draws on the bits that clients need, whether it's COBIT, VeriSM, ITIL, or all of the above. The challenge for us as service management professionals is to stay current while also remaining effective. Because if something exists that will really benefit your customer, we should be aware of it and try it. Nevertheless, it can be overwhelming. Some people may say I can't do ITIL if I'm doing DevOps. As it turns out, you'll be using little bits of everything."- Says Claire Agutter, one of the 50 Most Influential Women in Tech, 25 Top HDI Thought Leaders and our esteemed guest on the AITSM show.
Claire is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part 3 of 4, she takes a deep dive into the process angle of SIAM model especially choosing the frameworks like ITIL, COBIT, or VeriSM. How Does ITIL Fit Into SIAM?
How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?
We'd learn a lot from her plenty of examples, values, principles, and profound answers to audience questions from 20+ years of rich experience.
Don't miss the end, where she has profound advice and timeless wisdom for ITSM professionals.
"As service management professionals, we must learn continually. It does not require huge investments in training and certification, there is so much content available for free now; there are podcasts like this one, blogs, and forums. Just be open to new ideas. Then again, when you see something that makes you think, it may be extremely helpful. That's when you dive in and spend a little more time, even when it feels overwhelming. All you have to do is stay curious and keep learning."
In the concluding part (upcoming), she will explain the state of Al, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.
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