AITSM Co-Op Newsletter – Week 3
Learn and Grow - AITSM Show
Featured Podcast Interview with Fernando Baldin(Part-1)
In today's world, companies start with little bots & automation here and there but fail when it comes to growing automation, with more and more value.
We'd have our pertinent questions like - How To Scale Our Automation Journey? What Do We Need To Know? How To Avoid Pitfalls? What Are The Key Elements Of Scaling Up Automation?
We asked Fernando Baldin, SAB(Sr. Advisory Board) at HDI(Help Desk Institute). With plenty of creative metaphors like the Fast-Food Dilemma and unique ideas from his passionate and rich career path. We'd learn a lot from him.
Don't miss the end, where he shares five key elements from his rich experience. Don't miss the second part, full of unique ideas, where we go deeper into the concept of the Citizen Developer Dilemma.
"Do not think of your automation journey as the first burger, you can do better than some fast-food chains. Think of it as a scale from the beginning. Otherwise, when you go a little further in the journey, either you have to do it all over again, or that will probably cost you a lot of time, effort, etc.."
Intelligent ITSM, ITOM helps IT become a force for unstoppable business.
With IT at the center of business, it's time for organizations to deliver uninterrupted business operations and delightful customer experiences. Intelligence automation can make IT service management an unstoppable hybrid workforce. Read some insightful pointers on Intelligent Automation in IT service management to be unstoppable.
How do automation, AI, and ITIL make ITSM a no-brainer?
Around 62% of respondents in a report said:” they are moving toward an enhanced level of ITIL adoption.” ITSM organizations can create a multiplier effect in ITSM platforms, systems, and workflows by integrating AI and automation. Catch the latest excerpt on how to reinvent ITSM and scale on the path of digital transformation.
Humanising Banking- How Conversational AI provides a human touchpoint in the finance sector?
Missing out on opportunities with digitization in the banking industry? As per the Mckinsey report, 80% of consumers expect to maintain or increase the use of digital banking beyond the pandemic. This is where Conversational AI comes into play. Read this latest article and learn how humanizing banking with Conversational AI creates a human touchpoint in the finance sector.
Service Management Congress, Tuesday, 28 June 2022, Van der Valk Hotel Veenendaal
Struggling to figure out what it takes to work just as smoothly at home in the workplace? Attend the Service Management Congress, and learn various aspects of achieving an optimal employee experience and its impact on the organization.
Gartner IT Symposium/XPO, 7-10 Nov. 2022, Barcelona, Spain
Need a helping guide to accelerate your business and future of work? Then, the wait is almost over. Get ready to join Gartner experts virtually over-focus day to get valuable insights from leaders on a lot of work, digital business, cybersecurity, and how to reinvent hybrid work based on human-centricity.
IA 2nd Annual Low Code Automation, April 19-20,2022 Online
Save your seat. The day has arrived. To keep up with the pace of digital transformation change and avoid disruption, organizations must be balanced with governance, operationalization, and scaling. Join us at the annual low code automation event to find out the key principles.