Learn and Grow - AITSM Show

Featured Podcast Interview with Fernando Baldin(Part-2)

We discussed five unique key elements to scale your automation journey with Fernando in the last episode. In this episode, we'll go deeper into one of the exciting concepts of the Citizen Developers Dilemma. 

We'd have our pertinent questions like - How To Scale Our Automation Journey? What is the Citizen-Developer Dilemma? What are the bottlenecks & How To Solve Them?

We asked Fernando Baldin, SAB(Sr. Advisory Board) at HDI(Help Desk Institute). With plenty of creative metaphors like the Apple Store and unique ideas from his passionate and rich career path like How To Have Automation Like Apple Stores?, we'd learn a lot from him. 

Don't miss the end, where he shares three secrets of his success. 

"Think of the Apple store, right? How many apps there are in the Apple store, millions and billions. How many of them have Apple actually developed? If they wanted to develop everything, they wouldn't be able to. So that's, you must see yourself as an apple store of automation in your organization."

Latest News & Trends

Why Automation Will Turn Great Resignation Into Great Upgrade?

On average more than 3.98 million left their job each month after the pandemic. The question is what can be done to benefit the employees and business as well? Want to know the answer? Catch this insightful read to find out how technology is the solution to turn great resignation into a great upgrade.

Read more

Automation And Digital Transformation: 3 Ways They Go Together

Do automation and digital transformation always go hand-in-hand? Reports stated that you can have automation without digital transformation but not another way around. Read some insightful pointers on how automation reflects the future of the human-machine partnership.

Read more

Automation: 5 Expert Tips To Advance Your Journey

Struggling to advance your automation journey?? Whether you are new to adopting automation or trying to scale automation across the enterprise, you must have a guiding light to develop automation and data skills everywhere. Catch our top 5 expert advice from IT leaders to scale automation at ease.

Read more

Events

Intelligent Automation Executive Select May 24-25, 2022|ET| Online
Want to meet cross-functional, cross-industry executives, including CX, RPA, and CoE leaders? And get deep insights on how to build a digital one-office. Eavesdrop on this insightful event and explore the intelligent automation executive journey for continuous improvement in your organization’s DNA.

Register Now

Intelligent Automation 3rd Annual Scalable IA APAC, June 7-8, 2022

The onset of the global pandemic forced the organization to shift digital transformation into hyper-drive. Want to scale with intelligent automation. Save the date and grab your corner to the annual scalable IA APAC event to learn how to adapt the enterprise-level approach to automation.

Register Now

Webinars

PEX Network Digital Process  Automation Online Event 26-28 April 2022
The wait is almost over. So grab your seat to attend PEX Network’s Digital Process Automation 2022 event to enhance the efficiency and effectiveness of End-to-End Process Automation with industry thought leaders.

Register Now

AITSM Community Updates

Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now! 

Here is the limited preview of insightful and interesting Q&A going on AITSM topics. 

• What are the Key Changes in ITIL V4 Vs ITIL V3? 

Read 7 replies

• Key factors to consider while starting and implementing the journey of Automation and AI for ITSM?

Juzer: Automation is a powerful buzz word, However the true value of implementing automation depends upon identifying the correct use cases may it be in business process or in IT processes....Read More

Anand: The first point is you should be aware of your business outcome. What is the outcome that you want from automation?...Read More

• BOT Thinking : Use Case Challenge : Interesting, Useful & Daily Use Cases to Use Automation/AI For ITSM

Aslam: I like watching TV, currently seamless experience is given by only one DTH provider which is well known in segment, TATA SKY....Read More

AITSM experts Here Answer Questions Like: Be the one!

A community for those who ♥ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.