Learn and Grow - AITSM Show

Featured Podcast Interview with Greg Specht (Part-1)

As we know, AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk. Our guest Greg has over three and half decades of experience and watched the AITSM & technology space grow exponentially.

We'd have our pertinent questions like - How has technology progressed & What Changed for AITSM? Any interesting problems those days and how did they get resolved? Was there a relevant skill or toolkit which you use even today?

We asked it from Greg Specht, Sr. Director at DxSherpa Technologies. We'd learn a lot from him with plenty of reminiscences, laughs, and interesting anecdotes from his rich and diverse experience.

Don't miss his toolkit to solve any problem. Check out an interesting problem he resolved in a crazy simple way, and he was featured in a blurb, IBM did with educators across the country.

"It was just so funny, and one of those things where you tend to overthink, and then when you take a step back, you're like, the solution is quite simple. Right. So, sometimes we can overthink a lot of the things that we look at. I would say that keep things simple, right?"

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Events

BMC Software- STAREAST 24-29 April 2022, Orlando, FL, United States Of America
BMC is proud to be a gold-level sponsor to celebrate 30 years of leading testing and innovation in 2022 at STAREAST. Save your seat and get expert advice from the world leaders.

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Freshworks Global Jam, 5 May 2022, Johannesburg, SA, Four Seasons, Singapore

Don’t miss the chance to discover the real-world strategies from IT, sales, marketing professionals, and leaders to create an insightful customer experience. Save your seat and get set to roll to digital transformation.

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Intelligent Automation Network, Hybrid Cloud Security Virtual Event June 8, 2022
As a hybrid cloud spans multiple applications, regions, and vendors, the size and complexity of the attack surface. Want to securely build, manage, and automate a hybrid cloud in a layered defense strategy? Save your seat for the virtual event and get best practices for securing hybrid cloud containers.

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AITSM Community Updates

Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now! 

Here is the limited preview of insightful and interesting Q&A going on AITSM topics. 

• What is COBIT? Does it contradict ITIL & VeriSM or complement it?

Bhabajyoti: COBIT focuses on ITSM, but it has a broader scope than ITIL(since it studies the entire organization)...Read More

Read 3 replies

• What are the essential skills for IT Service Desk, applicable at all levels?

Aslam: The core skill for Service Desk is communication skills that can be used to interact, empathize & response to customers....Read More

• Which are the best books available for ITIL Certification?

Bhabajyoti: There are plenty of good books available in the market…Read More

AITSM experts Here Answer Questions Like: Be the one!

A community for those who ♥ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.