Learn and Grow - AITSM Show

Featured Special Bytes with Anand Tambey 

How to Solve IT Problems Effectively (Part-1) - Using KTPA

IT problems can get messy, inexplicable, and baffling. We usually go with a guessing game or trial-and-error and fail miserably unless we get lucky. 

Here comes KTPA for rescue, Kepner-Tregoe Problem Analysis, a popular and structured method of solving problems. With this method, you can solve IT problems or, in fact, any problem effectively?

 
In this special bytes episode, our host Anand Tambey simplifies KTPA with a relatable example with a curious and passionate mindset. 

Don't miss the end where he shares the summary of KTPA to solve any problem and about exciting next episodes ahead. 

"Four dimensions. IS or IS NOT. Changes and Distinctions. These are pretty crucial steps, and so magical that you can even find many of the potential causes or the root causes here itself." 

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Events

Freshworks  Global Jam 2022, Wed, 4 May 2022, San Francisco
To delight, your customer with effortless customer service requires real-world strategy. Want to learn from IT & CX leaders all around the world for optimizing the customer experience. Connect to the global jam event by Freshworks to create a delightful workplace experience for customers and employees as well.

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The Customer Show, Melbourne Convention & Exhibition Center Australia, 04-05 May,2022

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Webinars

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AITSM Community Updates

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Here is the limited preview of insightful and interesting Q&A going on AITSM topics. 

• Poll result - ITSM Tool 

Aslam: Out of 18 voters got 50 votes. With 44%, [....]  is the leading tool used as per the votes. Poll is open, still counting…...Read More

• Which of the following is NOT defined as a part of a typical process?

Aslam: Interesting question and a poll....Read More

• The Ultimate Glossary of Terms About IT Service Management 

Ashish: This is an alternative, creative, and more practical jargon of ITSM:…Read More 

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