Learn and Grow - AITSM Show
Featured Special Bytes with Anand Tambey
How to Solve IT Problems Effectively (Part-2) - Using Flipping It Upside Down
Let's face it. In the customer service industry, there are nasty challenges and bigger questions that keep you up at night.
Here comes a time-tested mental model or an innovative technique for rescue, called "Flip It!" Or "Invert, Always Invert!"
In this Special Bytes episode, our host Anand Tambey simplifies the inversion principle with an
excited and passionate mindset, as it is his favorite too.
Don't miss the end where he shares the applicability of this amazing principle to solve any problem and about exciting episodes ahead.
"You think planning for success is easy. Yes. But how about failures? It is easier. It is easier to define all the things that can fail. And then you avoid doing that. Right. Turn the problem upside down. Instead of thinking about successes. Think about failures. Just invert it, whatever the problem it is."