Learn and Grow - AITSM Show 

Featured Special Bytes with Anand Tambey

How To Solve Your IT Problems Effectively (Part-3) - Using Lateral Thinking

Let's face it. with the traditional problem-solving approaches, it's a long way to solve puzzling problems that keep you awake at night.

Here comes an innovative technique for rescue, called "Lateral Thinking" or "Challenge The Rules Of The Game!"

In this Special Bytes episode, our host Anand Tambey simplifies lateral thinking with an intriguing puzzle and a passionate mindset.

Don't miss an interesting and mind-boggling puzzle to solve and also the end where he shares the applicability of this amazing process to solve any problem and a challenge to share your experience.

"First play by the rules and then break the rules, Someone said it correctly. What we do here is we do not think in terms of playing by the rules of the game. If you think beyond these assumptions, then you will see a new solution, a creative solution has emerged, in face many."

Latest News & Trends

Demystifying Intelligent Automation

As per Gartner estimates, around 30% of operational costs can be saved by utilizing hyper-automation with a re-designed operational process. From enhancing customer experience to reducing costs, Intelligent Automation improves overall experience and quality for those real users. To know more read this article and learn what all intelligent automation has to offer.

Read Here

The importance of upgrading your ITSM tools

From reduced costs to real-time analysis, ITSM tools must have the capability to satisfy both internal and external stakeholders. ITSM is the lynchpin that holds your enterprise operations including all the verticals, hence upgrading them is a must. To know more read our blog and learn how to scale with upgrading ITSM tools.

Read Here

The current state and future of AI in Customer service

To manage high expectations from consumers who want instant resolutions,  AI is a must adapt by enterprises to minimize human intervention and provide on-demand answers and actions. To learn more read an insightful blog on what is the state and future of AI in customer service.

Read Here

Events

Freshworks, Global Jam 2022, Tuesday 17 May 2022, Stockholm
To drive efficiency, modernizing ITSM with top-edge technology is all that an organization must-have. Connect with world IT leaders and practitioners to learn the art of creating a delightful employee experience in an event organized by Freshworks.

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Freshworks, Global Jam 2022, Wednesday,18 May 2022, Mumbai

Supercharge your IT service management by leveraging automation to drive process efficiency and create a delightful workplace experience. Want to learn from top CX leaders? Join this insightful event and make every IT agent a service desk hero.

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Freshworks, Global Jam 2022, Thursday, 19 May 2022, Lagos

To accelerate context-driven sales and personalize customer experience it's high time to go automation way for better customer experience. Eavesdrop on this insightful event to learn from IT leaders and practitioners to learn how to create a delightful workplace experience.
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Webinars

Automating employee onboarding — Active Directory best practices

Struggling to accelerate the onboarding and offboarding process within the organization? The help is here. Join us for an insightful webinar and get a chance to learn how to eliminate data entry errors and create an automated onboarding and offboarding process.
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AITSM Community Updates

Don't miss the opportunity to share your valuable knowledge/experience and get answers from the experts. Join now! 

Like generously, answer polls and questions in seconds.

Here is the limited preview of insightful and interesting Q&A going on AITSM topics. 

• What’s one or more things the Automation industry should START doing?

Kishore: We should start using predictive intelligence for Automation Industry e.g. in Service Desk Function like Tickets come in through multiple channels such as Service Portals....Read More

• Ask A Question - Tag An Expert To Reply

Susan: To get timely response to your questions, you may mention individual Users or Knights...Read More

• About AITSM Knights Group

Anand: Dear AITSM Enthusiasts, Noticed Something New. Yes, for some users there is Knight appearing next to the profile pic or alphabets(Still?) and “AITSM Knight” role next to their name:…Read More

AITSM experts Here Answer Questions Like: Be the one!

A community for those who ♥ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.